Consumer complaint format for the Consumer Commission
A consumer complaint is filed before the District, State or National Consumer Disputes Redressal Commission, depending on the amount you paid, and today it is filed online on e-Jagriti. This form builds the complaint in the usual court format: parties, numbered facts, cause of action, jurisdiction, limitation, relief, verification and a list of documents.
It picks the right Commission from the amount paid.
Last updated: Reviewed by IndiaDigital editorsSources
- Nothing is uploaded
- English and Hindi
- Word and PDF
Opening the form…
This is a general format to save you time, not legal advice. Read every clause, change what does not fit your situation, and for a dispute or a large amount, consult a lawyer.
What is a consumer complaint?
The written complaint that starts a case under the Consumer Protection Act, 2019. It names you as the complainant and the seller or service provider as the opposite party, tells the story in numbered paragraphs, explains why this Commission can hear it (the amount paid and where you live or work), shows it is within two years, and lists what you ask for: refund, replacement, compensation and costs.
When do you need a consumer complaint?
- A company did not fix a defective product or refund you, even after a legal notice.
- A builder, insurer, bank, airline, hospital or online platform gave poor or incomplete service.
- You were charged more than the price shown, or were misled by an advertisement.
- The National Consumer Helpline could not resolve the grievance.
Documents needed for a consumer complaint
- Invoice, receipt or payment proof showing the amount paid.
- Warranty card, agreement or policy, as relevant.
- Complaints, emails, chats and service reports, in date order.
- The legal notice, with the postal receipt and tracking or AD card, if you sent one.
- Photos, videos or expert reports of the defect.
- Your identity proof and address proof (for territorial jurisdiction).
How to make a consumer complaint: stamp paper, signing, submitting
- Fill the form. The Commission is chosen from the amount paid: up to ₹50 lakh the District Commission, up to ₹2 crore the State Commission, above that the National Commission.
- Download the Word file if you want to edit the facts, or the PDF to file as it is. Sign the complaint and the verification.
- Register on e-jagriti.gov.in, choose “File a case”, fill in the details and upload the signed complaint and documents as PDFs.
- Pay the fee online if one applies. There is no fee when the amount paid is up to ₹5 lakh.
- Note the case number and hearing date. Keep a complete set of everything you filed and attend the hearings, in person or by video where allowed.
Common mistakes
- Filing more than two years after the problem arose without an application to condone the delay.
- Valuing the complaint by the compensation you want. The Commission is chosen by the amount you paid, not the amount you claim.
- Mixing a commercial purchase into a consumer complaint. Goods bought for resale or commercial use are generally outside the Act.
- Leaving out dates and reference numbers. Every fact should be traceable to a document in the list.
Questions people ask
Which Consumer Commission should I file in?
It depends on the price paid for the goods or service: up to ₹50 lakh the District Commission, above ₹50 lakh and up to ₹2 crore the State Commission, and above ₹2 crore the National Commission. You can file where you live or work, or where the company has an office.
What is the time limit to file a consumer complaint?
Two years from the date the cause of action arose. A late complaint can be admitted only if the Commission accepts your reason for the delay.
Is there a fee?
There is no filing fee when the amount paid is up to ₹5 lakh. Above that a fee applies by slab; e-Jagriti shows the amount when you file.
Do I need a lawyer?
No. A consumer can file and argue the complaint personally. Many people do so for simple refund and defect cases.
Is my data safe?
Yes. The form, preview, Word and PDF are made inside your browser on this device. Nothing you type is uploaded. This is a drafting aid, not legal advice.
Sources and last check
- Consumer complaints: commissions, value limits, time limit and fee (verified 30 Oct 2026)
File with the District Commission when the price paid for the goods or service is up to ₹50 lakh, the State Commission above ₹50 lakh and up to ₹2 crore, and the National Commission above ₹2 crore. File within two years of the problem arising. There is no filing fee when the amount paid is up to ₹5 lakh; above that a fee applies by slab. You can file where you live or work. Complaints are filed online on e-Jagriti (which took over e-Daakhil). The National Consumer Helpline (1915) can mediate with the company before you file.
India Code: Consumer Protection Act 2019, sections 34, 35 and 69 · National Consumer Disputes Redressal Commission (jurisdiction rules 2021) · e-Jagriti (e-Daakhil): file a consumer complaint online · National Consumer Helpline (1915)
- Official websites
e-Jagriti (e-Daakhil): file a consumer complaint online · National Consumer Helpline (1915)
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