Six consumer rights
To be protected from unsafe goods, to be informed, to choose, to be heard, to seek redress, and to consumer awareness.
Consumer Protection Act 2019, s.2(9)Know your rights
Consumer rights, made simple
If you paid for a product or service and got a defect, a deficiency, an unfair practice or a misleading ad, the law is on your side, and you do not need a lawyer.
Last updated: Reviewed by IndiaDigital editorsSources
In 30 seconds
Write to the seller first. Then register a free grievance on the National Consumer Helpline (1915, WhatsApp 8800001915). If it is still not fixed, file online on e-Jagriti: District Commission up to ₹50 lakh, State up to ₹2 crore, National above that. No fee up to ₹5 lakh. File within two years.
Call for help
Your rights
Defect, deficiency, unfair practice
A fault in goods, poor or incomplete service, unfair or restrictive trade practices, overcharging, and misleading ads are all grounds for a complaint.
s.2(10), 2(11), 2(47)File where you live
You can file where you live or work, not only where the seller is.
s.34(2)(d)Online sellers must respond
E-commerce platforms must have a grievance officer, acknowledge a complaint in 48 hours and resolve it within one month.
Consumer Protection (E-Commerce) Rules 2020Time limit
File within two years of the cause of action.
s.69What to do, step by step
Complain to the company in writing
Use our complaint letter. Give 15 days.
Call 1915 or WhatsApp 8800001915
Free, and they take it up with the company before any court case.
Sector ombudsman
Banks: RBI CMS. Insurance: Bima Bharosa. Flights: AirSewa. These are free.
Legal notice
A short notice often settles it. Our consumer legal notice draft carries your details.
File on e-Jagriti
Upload the complaint and documents online. You can argue your own case.
Letters and tools that help
This is general information, not legal advice. Laws and state rules change; check the official source or ask a lawyer. Free legal aid: call NALSA 15100 or visit your District Legal Services Authority.
Questions people ask
Is there a fee?
No fee up to ₹5 lakh. Above that, a small fee by slab, paid online on e-Jagriti.
Can I complain about a free service?
No. The law covers goods and services you paid for, or promised to pay for. Government services paid for by fees can count; free ones do not.
Sources
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